Search Results for "social interactions"

Technology

3D Display: an Overview

When 3D television stepped in the technology foray, it invoked hope. But soon after, it proved a failure and failed to take the industry with a storm. In fact, as early as 2013, reports were coming from different corners, and they were all echoing the same thing; 3D TV doesn't […]

Management

Effective Methods of Improving Average Handle Time

Improving average handle time is an intricate process that involves incorporating agent training programs and efficient operation of the technology available within a system, among others. Contrary to popular belief, it needs a multi-pronged approach, and doesn't simply involve improving the interactions between agents and customers. For instance, each bump […]

Other stories

Staying Connected is Improving Workplace Productivity

Can mobile learning increase workplace productivity? What about social media and search engines? The answer is yes, all of the above can improve your employee's productivity, skills, and loyalty. Modern businesses are embracing the connections society creates online, and using them to build a solid workforce. Educational Technology and Mobile […]

Management

Do You Spy on Your Employees?

Do you spy on your employees? Software that allows employers to monitor employee computer and browser activity has been around for awhile, and company email tracking should be expected by all employees in the digital age. But a new breed of solutions has taken employee tracking to a new level […]