How Toll Free Numbers are Helping Small and Medium Businesses

man_on_a_cloudToll-free numbers usually signify a customer support service, a helpline or perhaps the number of a big company. Once individuals see that a number contains a cost-free prefix, they understand that they can call the number free of charge. A decade ago, only large organizations were expected to have toll-free numbers.

However, the ten digits of such a number can be highly beneficial to small business and entrepreneurs also. Toll-free numbers can be used for variety of reasons, based on who you are and what are your professional requirements are. Toll-free numbers can be equally useful for a large company and a one-man, home-based company.

You might mistakenly think that getting a cost 100% free number is just an additional cost, but there are ways in which such a number can boost the efficiency of your business, improve customer experience and help increase your profitability. A toll-free number can help entrepreneurs, individuals, and small & medium-sized business:

# Develop Effective Promotion Campaigns

Whether you are promoting your small business online, promoting a large event on social media, or advertising your products through traditional media, the success of your campaign will be measured by the reaction from your audience. Apart from emails, phone calls are the commonest way in which customers get in touch with small business owners. The same goes for medium business - telephone inquiries form a major chunk of customer interactions.

Numerous research and surveys have effectively proven that toll-free numbers can generate more reaction than any normal contact number. In addition to being comparatively easy to remember, the number is free to call. When people know that the number is 100% free, they are surely going to make a contact and talk with you about your products or services. Also, using toll free numbers, you can create extensions and track which specific campaign is generating more response. This knowledge from that data can be used to craft more effective campaigns.

# Project a Professional Image

No matter what the size of your business is, customers will happily deal with you as long as you present a professional front. A random telephone number reeks of a non-professional attitude. Any business that aims to make a big impression on the users needs to act like a well-run, professional organization. A toll free number shows that you mean business.

Toll free numbers help you project an image of a professional organization. The number shows that you are serious about your business. It subtly fosters a sense of trust and reliability in the minds of your potential customers.

# Assure Client Satisfaction

Imagine the usual situations when clients or customers need to call a business. One is when they want to buy your products or use your services. The other is when they are having problems with using your products or accessing your services. It is unjust and unprofessional to charge individuals when they contact you to consult about your products or services.

There are many people who buy branded stuff simply because they can contact someone through a free number and get assistance. A small business, even if it does provide more personalized assistance, doesn’t appeal to them as it doesn't have a professional toll free number that they can call at. For businesses that are offering services to users all over the country or all over the world, having a toll free number is crucial to customer satisfaction. Many customers may simply fret and fume instead of calling you if the call charges are high.

When you are using a 100 % free number and a client or customer calls on that number, he does not have to pay anything for the contact. Such numbers actually help you to demonstrate care and professionalism at the same time.

Wrapping up

On the face of it, getting a toll-free number may simply seem like just another expense. After all, the calls aren’t exactly free - you need to pay for them. But sometimes, you may lose dollars while trying to save cents. A toll-free number helps you improve the efficiency of your promotional campaigns, it gives you a chance to show your professionalism, and it helps you provide a superior customer experience.

See it this way: by advertising a toll free number with your products and services, you are placing a welcome mat for the customers. You are sending out the message, "We love to hear from you. We are available in case you need any help." A toll free number is not an expense; it is an investment in the comfort of your customers.

Mrunal Khatri is working with Zintel. With our toll-free numbers Zintel has a solution that is just right for your business - to help you project the image you want, better manage your resources, and significantly lower your communication costs.

If you have any questions, please ask below!