Management

Top 8 Mistakes in Scrum and How to Avoid Them
Management

Top 8 Mistakes in Scrum and How to Avoid Them

Scrum is used by companies worldwide for effective team collaboration and building complex products. It is lightweight and simple to understand but difficult to master. This is the reason why companies tend to make a lot of mistakes while implementing Agile and Scrum. Some of these common mistakes are: Practices […]

What is a Cloud Contact Center?
Customer services

What is a Cloud Contact Center?

Most major leading corporations and enterprises have adopted cloud-based software, particularly omnichannel strategies, to facilitate seamless communicate with customers across all messaging platforms. At least half of all businesses have started to use cloud contact software. This means that if you have recently reached out to a representative via a […]