How Your Business Can Utilize Video For Better Customer Service

How Your Business Can Utilize Video For Better Customer Service

Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]

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How Customer Feedback Can Turn Into Your Competitive Advantage

How Customer Feedback Can Turn Into Your Competitive Advantage

Customers are one of the most treasured assets of a business. Every customer’s opinion matters and plays an important role in crafting a company’s future. Businesses grow and gain a competitive edge over others via different methods, customer feedback being one of them. Customer feedback is valuable for it not […]

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Why Being Personable With Clients Will Lead To Higher Revenues

Why Being Personable With Clients Will Lead To Higher Revenues

Being personable with clients can really get great things happen. Business owners that get personable with clients by creating tailored customer experience both offline and online have experienced an increase in sales and become brand leaders in their niche. According to statistics by the e-tailing group and MyBuys, over 40% […]

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How Hotels are Increasing Customer Loyalty with an Adequate Management Software

How Hotels are Increasing Customer Loyalty with an Adequate Management Software

With a plethora of hotel startups operating on the tourism forefront, it is highly essential to have an excellent and foolproof customer loyalty solution to survive in the hospitality business as per the current market standards. Excellent services, if meted out to customers, will ensure greater customer satisfaction and customer […]

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How Technology is Improving Courier Delivery Services

How Technology is Improving Courier Delivery Services

Over the past decade, technology has improved almost every aspect of our everyday lives. This has certainly applied to the logistics and courier industry, where improving technologies have certainly revolutionised the industry, providing more service options, increasing customer flexibility and bringing the courier industry to the cutting edge. In this […]

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How Call Centers Can Improve Their Service Delivery Model to Clients

How Call Centers Can Improve Their Service Delivery Model to Clients

In recent years, call center industry has started witnessing fierce competition.  Owing to the arrival of several call center companies which offer cost-efficient solutions to businesses worldwide, it has become uncertain for call centers to achieve organizational success.  And if in this circumstance, any call center fails to deliver unmatched […]

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6 Characteristics of an Effective Feedback

6 Characteristics of an Effective Feedback

There is no doubt with the fact that everyone loves to hear that they have done a good job. But there is a slight problem with just a ‘Good job’. It does not indicate what exactly has been done right. Neither does it reveal how the same can be repeated […]

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Customer Service vs. Customer Experience: Defining the Difference

Customer Service vs. Customer Experience: Defining the Difference

Customer experience is the new battlefield in marketing, says research firm Gartner. In 2016, 89 percent of companies surveyed expect to compete primarily on the basis of customer experience while 65 percent now have the equivalent of a chief customer officer who reports to both the CMO and CEO, indicating […]

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