Chatbots and Customer Service: Providing Better Experience With Minimum Investment

Chatbots and Customer Service: Providing Better Experience With Minimum Investment

The huge leaps in technological development have made it possible for businesses to improve a variety of processes, even on a limited budget. A good example is customer service, a process that is crucial for every business, yet can quickly drain resources if not handled correctly. Luckily, chatbots are a […]

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5 Legit Reasons Why You Should Start Using CRM Tools Now

5 Legit Reasons Why You Should Start Using CRM Tools Now

The global marketplace that we are currently in, has increased competition to a great extent. Almost all the leading competitors provide top notch quality products, in any segment, due to the growth of technology. The only thing that can differentiate a company positively is good customer relationship. CRM: Customer Relationship […]

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Why Retaining Customers is More Beneficial than Acquiring New Ones?

Why Retaining Customers is More Beneficial than Acquiring New Ones?

Be it a start-up or a well settled online business both have one main question when it comes to growing their business– what is important; acquiring new customers or retaining the existing ones? Well, this can be a little tricky because both are important. Where you need new customers to […]

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How to Get the Customer’s Issue Resolved Quickly through Live Chat

How to Get the Customer’s Issue Resolved Quickly through Live Chat

The trend of customers shifting to live chat tools to acquire information regarding brands, their concerns, etc., is gradually gaining pace. It is vital to know what customers are actually demanding if they are communicating with you through a live chat tool. Recent researches have stated that around 82% of […]

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Keep your ears open with these 5 tips for a better mobile customer feedback

Customer satisfaction survey on a digital tablet with paperwork

One of the effective methodologies to enhance the user mobile experience is through analysis of customer feedback. Approaching users for feedback gathering is a bit daunting task and involves various complications. The entire feedback process involves multiple stages and is much tougher than it seems. As per the research conducted, […]

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Why Should Your Business Implement Chatbots in Customer Service Operations?

Why Should Your Business Implement Chatbots in Customer Service Operations?

The chatbot technology has simply taken the business world by storm. It has simply brought a revolution in businesses especially from the digital marketing and customer support point of view. If you haven’t got into the trend, it’s high time you get into it ASAP. Here are a few reasons […]

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Tips To Identify Irate Customers on Live Chat

Tips To Identify Irate Customers on Live Chat

Customer service is a challenging task. It involves getting into the customer’s skin; knowing what they want and when without having them to say it. Is it really possible? Believe it or not, you can’t please everybody! You may—at any time in your career as a customer support agent— found […]

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How to Keep Those Harmonious Client Relationships Ticking Over

How to Keep Those Harmonious Client Relationships Ticking Over

Too many times in the past you might have found that you obtained the ideal client; they shared the same values as you, you got along very well, there were never any major issues, and basically it was a business love in that did you both a big service. What […]

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