How to Get the Customer’s Issue Resolved Quickly through Live Chat

How to Get the Customer’s Issue Resolved Quickly through Live Chat

The trend of customers shifting to live chat tools to acquire information regarding brands, their concerns, etc., is gradually gaining pace. It is vital to know what customers are actually demanding if they are communicating with you through a live chat tool. Recent researches have stated that around 82% of […]

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Keep your ears open with these 5 tips for a better mobile customer feedback

Customer satisfaction survey on a digital tablet with paperwork

One of the effective methodologies to enhance the user mobile experience is through analysis of customer feedback. Approaching users for feedback gathering is a bit daunting task and involves various complications. The entire feedback process involves multiple stages and is much tougher than it seems. As per the research conducted, […]

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Why Should Your Business Implement Chatbots in Customer Service Operations?

Why Should Your Business Implement Chatbots in Customer Service Operations?

The chatbot technology has simply taken the business world by storm. It has simply brought a revolution in businesses especially from the digital marketing and customer support point of view. If you haven’t got into the trend, it’s high time you get into it ASAP. Here are a few reasons […]

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Tips To Identify Irate Customers on Live Chat

Tips To Identify Irate Customers on Live Chat

Customer service is a challenging task. It involves getting into the customer’s skin; knowing what they want and when without having them to say it. Is it really possible? Believe it or not, you can’t please everybody! You may—at any time in your career as a customer support agent— found […]

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How to Keep Those Harmonious Client Relationships Ticking Over

How to Keep Those Harmonious Client Relationships Ticking Over

Too many times in the past you might have found that you obtained the ideal client; they shared the same values as you, you got along very well, there were never any major issues, and basically it was a business love in that did you both a big service. What […]

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How Your Business Can Utilize Video For Better Customer Service

How Your Business Can Utilize Video For Better Customer Service

Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]

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How Customer Feedback Can Turn Into Your Competitive Advantage

How Customer Feedback Can Turn Into Your Competitive Advantage

Customers are one of the most treasured assets of a business. Every customer’s opinion matters and plays an important role in crafting a company’s future. Businesses grow and gain a competitive edge over others via different methods, customer feedback being one of them. Customer feedback is valuable for it not […]

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Why Being Personable With Clients Will Lead To Higher Revenues

Why Being Personable With Clients Will Lead To Higher Revenues

Being personable with clients can really get great things happen. Business owners that get personable with clients by creating tailored customer experience both offline and online have experienced an increase in sales and become brand leaders in their niche. According to statistics by the e-tailing group and MyBuys, over 40% […]

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