Customer services

What is a Cloud Contact Center?
Customer services

What is a Cloud Contact Center?

Most major leading corporations and enterprises have adopted cloud-based software, particularly omnichannel strategies, to facilitate seamless communicate with customers across all messaging platforms. At least half of all businesses have started to use cloud contact software. This means that if you have recently reached out to a representative via a […]

The Essentials of Customer Communication
Customer services

The Essentials of Customer Communication

We live today in the era of Inbound Marketing, a concept that came about to being from a need to proactively provide both prospective and revenue generating customers with relevant information about your business. There is no denying the fact that customer communication is the lifeblood of any business. It […]