Why Should Your Business Implement Chatbots in Customer Service Operations?

Why Should Your Business Implement Chatbots in Customer Service Operations?

The chatbot technology has simply taken the business world by storm. It has simply brought a revolution in businesses especially from the digital marketing and customer support point of view. If you haven’t got into the trend, it’s high time you get into it ASAP. Here are a few reasons […]

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Tips To Identify Irate Customers on Live Chat

Tips To Identify Irate Customers on Live Chat

Customer service is a challenging task. It involves getting into the customer’s skin; knowing what they want and when without having them to say it. Is it really possible? Believe it or not, you can’t please everybody! You may—at any time in your career as a customer support agent— found […]

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How to Keep Those Harmonious Client Relationships Ticking Over

How to Keep Those Harmonious Client Relationships Ticking Over

Too many times in the past you might have found that you obtained the ideal client; they shared the same values as you, you got along very well, there were never any major issues, and basically it was a business love in that did you both a big service. What […]

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How Your Business Can Utilize Video For Better Customer Service

How Your Business Can Utilize Video For Better Customer Service

Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]

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How Customer Feedback Can Turn Into Your Competitive Advantage

How Customer Feedback Can Turn Into Your Competitive Advantage

Customers are one of the most treasured assets of a business. Every customer’s opinion matters and plays an important role in crafting a company’s future. Businesses grow and gain a competitive edge over others via different methods, customer feedback being one of them. Customer feedback is valuable for it not […]

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Why Being Personable With Clients Will Lead To Higher Revenues

Why Being Personable With Clients Will Lead To Higher Revenues

Being personable with clients can really get great things happen. Business owners that get personable with clients by creating tailored customer experience both offline and online have experienced an increase in sales and become brand leaders in their niche. According to statistics by the e-tailing group and MyBuys, over 40% […]

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How Hotels are Increasing Customer Loyalty with an Adequate Management Software

How Hotels are Increasing Customer Loyalty with an Adequate Management Software

With a plethora of hotel startups operating on the tourism forefront, it is highly essential to have an excellent and foolproof customer loyalty solution to survive in the hospitality business as per the current market standards. Excellent services, if meted out to customers, will ensure greater customer satisfaction and customer […]

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How Technology is Improving Courier Delivery Services

How Technology is Improving Courier Delivery Services

Over the past decade, technology has improved almost every aspect of our everyday lives. This has certainly applied to the logistics and courier industry, where improving technologies have certainly revolutionised the industry, providing more service options, increasing customer flexibility and bringing the courier industry to the cutting edge. In this […]

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