Communication is key in any business, and with the rise of technology, it’s now easier than ever to connect with customers in real time. One of the most popular communication channels is live chat, which has become a go-to method for businesses to engage with their customers on various platforms. […]
The importance of modernization can be overlooked, which makes sense. Life in a call center can be quite hectic, so it’s easy to let these issues go unaddressed, but that’s going to be a mistake given enough time. The following are five ways to modernize your call center now. Embrace […]
One of the advantages of the IT&C industry is that when you are very good at what you do (programming, project management, software testing, or business analysis), there are high chances that at some point in the future you will be in a position to give a presentation – in […]
Negotiation is a skill that many believe is hard to acquire. It has been underappreciated for quite some time, until recently where its importance has been brought to the forefront of many businesses. We undergo negotiations in all aspects of life: the services we use, things we purchase, even what […]
Networking is an essential tool for any businessman or entrepreneur. The ability to communicate and connect with others to further improve your business or idea allows you greater reach and scope in acquiring resources or services helpful for your company’s growth. This is not only a means of progress, but […]
For the past several years, there’s been a trend of rebellion against one of the most historically popular marketing methods in the industry: cold calling. Reading the phrase might give you cause for concern, especially if you’ve tried cold calling in the past to no avail, but the problem doesn’t […]
Inbound vs Outbound marketing Inbound marketing methods were developed as a response to an overwhelming presence of pushy outbound strategies like direct mail and ubiquitous aggressive advertising. The development of the Internet also helped buyers shield themselves from unwanted marketing messages, allowing them to conduct their own research whenever they […]
Client meetings have enormous potential. It’s your opportunity to make a good impression and build your client relationships, and it’s also your best chance at capturing the specs you need to execute your next project efficiently. How you take notes will impact how you’re able to remember each client meeting, […]
With the World Wide Web gaining more importance, there came a new prospect for businesses to represent themselves. Companies started investing in websites, letting a customer see their products and information online. Following suit came Search Engine Optimization (SEO) where they moulded their website and its contents to rank better. […]
The average age at the workplace has seen a transformation over the ages. Millennials, now form a large chunk of the workforce and have soon become an important demographic for all to notice. This change has brought about many shifts in employee engagement and interaction strategies. These 20-somethings are now […]
Communication is at the heart of all your business operations. It provides the foundation for teamwork between your employees, establishes the nature of your client relationships, and can make or break your productivity. Despite this, most businesses treat communication as a secondary priority; they leave employees to their own devices […]
The role of donors is huge when it comes to the reputation and growth of churches and charities; a dwindling number of donors could sometimes be the reason for the dwindling reputation of the nonprofit organization. Also, to keep a track of the donors it is recommended that you buy […]