Reputations, Business, and the Business of Reputations

Reputations, Business, and the Business of Reputations

A good reputation is essential to the survival of your business, and it can have a direct effect on your company’s bottom line. Not only does it affect your ability to get customers, it can also prevent you from keeping the ones you have. Unfortunately, reputations are also delicate things […]

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Why Knowing Your Customers is Important?

Why Knowing Your Customers is Important?

In the business world, knowledge about your market is power over your competition. But what kind of information do you really need to know about your customers? And how do you gather all those precious data? Of course, you want to find a lot about the people who bought from […]

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Product Oriented Organizations vs. Customer Centric Organizations

Product Oriented Organizations vs. Customer Centric Organizations

The design and implementation of a customer-oriented strategy, having as a central concept the Customer Lifetime Value (CLV), represents a very good example of a complex operation which necessitates a radical reorganization of the company. Such reorganization is not necessarily in terms of physical structure, but rather in terms of philosophy and […]

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Benefits of Electronic Invoicing

Benefits of Electronic Invoicing

Innovative credit professionals always dream that one day the world will wake up to paperless offices where everything is done electronically. Although this vision is still far from being a reality, the current innovations are progressively bringing it closer. The first major steps forward were workflow and imaging technology. However, […]

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How Organizational Characteristics of a Business Affect Customers’ Goals

How Organizational Characteristics of a Business Affect Customers’ Goals

Even taking into account styles, attitudes, and personalities, customers’ goals are not as arbitrary as one would imagine. Two factors influence what goals customers seek and the market segments they belong to: the characteristics of their organizations and their positions. Using these two factors helps you to suggest goals that […]

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Tips for Handling Public Speaking Questions

Tips for Handling Public Speaking Questions

Do you know how to handle questions from an audience? This article provides nine simple steps that make you look professional, in control and in a manner that reflects on your message. How you handle questions from an audience can often be the deciding factor as to how your presentation […]

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How to Compose an Explanation to a Complaint Letter

How to Compose an Explanation to a Complaint Letter

Verbal complaints happen anytime and everywhere but certainly, a written letter for an upper level management can ring a bell at your actual employment. When such a complaint letter is sent out to your boss due to a customer dissatisfaction or to the customer service office, it may be a […]

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Why a Toll Free Number is Needed for any Business that Wants to Grow

Why a Toll Free Number is Needed for any Business that Wants to Grow

Toll free numbers have proven their worth in field of business most specifically in customer service and marketing. These numbers have become popular because of their ability to provide easy contact to businesses for free. It is also reinforced by the influx of high-tech communication tools such as smart and […]

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Stimulating the Consumer in Social Media

Stimulating the Consumer in Social Media

Success in Social Media means to stand out from the competition, create a different message that will have a positive impact and will make consumers move to action. This success only happens when the brain of the consumer is stimulated, and the message really has something special. How to stimulate […]

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Call Centres-Getting Customer Service Right

Call Centres-Getting Customer Service Right

Call Centres taken for granted? Call centres are a one stop shop for all customer needs when they are dealing with a company. Customers often take them for granted, not realising how much easier it now is to conduct their business. They no longer, for example need to phone several […]

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Companies with the Worst Customer Services in the UK

Companies with the Worst Customer Services in the UK

In today's modern, time-sensitive and technology-driven age, customer service is a thing becoming rapidly associated with the past, as consumers find it more and more difficult to find a service they are 100% happy with. Of course, we all know that accidents happen from time to time, and mistakes are […]

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Could CRM Software Sell Domains Faster?

Could CRM Software Sell Domains Faster?

Over the course of all domainers' careers, a myriad of online tools could help you sell domains much faster than word of mouth, although many of them are hard to navigate. These can include management aids, time tracking, document management, address books, or even call forwarding and hunt groups from […]

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