Do you know that furnishings play a significant role in impacting your customers in your business apart from just acting as simple tools for decorating your restaurant? An appropriately selected décor can help you attract more patrons to your business, enhance their appetite, and boost your profits. This article outlines […]
Customer services
Why Conversational AI is the Future of Online Customer Support?
Not all e-commerce stores may be the replicas of Amazon (selling everything under the sun), but if you operate a B2C e-commerce store, you must have faced a great deal of pressure and a lot of challenges while offering customer support. There is a customer on the line with a […]
Create Customer Loyalty Through Outstanding Online Order Packaging
It’s easy to look at packaging as a means to an end. After all, what else is it than something disposable that’s meant only to protect a product until it reaches consumers’ hands? Once the item is opened and the customer touches the product he or she ordered, the package […]
4 Call tools to unlock key contact center capabilities
Customers have increasingly large expectations of call center service. After all, the business of a call center is to make and take calls, so… that’s something every call center should be good at! What you need is the right tool for the job. We’ve curated four (and then some) such […]
Best ways to Engage Customers with Your Products and Services
In the world of commerce, customer engagement is vitally important but not many business owners seem to know how to do it. Instead of connecting with customers, they shove sale upon sale down their throats. Other companies are so obsessed with chasing sales that they forget that the people they […]
6 Tips for Engaging Clients in The Summer Months
The summer slowdown is inevitable and it can be difficult to engage meaningfully with clients. When they are busy and distracted by so many different activities, you need to find creative ways to engage them. These six tips can help you bring in more clients during the slow months. Tie […]
Customer Services: Phone Mistakes That Hurt Your Business
Billions of phone calls are made to businesses each year from consumers asking for help, seeking information, paying bills, or making purchases. If even 10 percent of those calls ended with an unhappy or disgruntled customer experience, you can see that the number would be staggering. Sadly, individuals report that […]
Have you Looked into an 0300 Number for Your Company?
More and more businesses are searching for new ways to grow their brand and appeal to a wider range of customers. Actually, this has also become the need of the hour for every brand owner to be most vigilant in this regard. While many look down traditional advertising or communication […]
Customer Loyalty 101: A Guide to Cultivating Customer Loyalty in the Age of the Customer
Being the CEO of a brand has its definite perks. But that in no way implies that you can control your customers in any manner you deem fit to generate business profits. If you are still in that zone, you are probably living in a bubble. The world outside has […]
Customer (Experience) Is The King : A Checklist With Regards to Amazon CX
“Customer is the king” is something that online marketplaces swear by, and Amazon is no exception. To enhance CX, Amazon has asked sellers to review and apply changes to their product titles by 15th July. Product listings that do not comply with title guidelines are susceptible to suppression 22nd July […]
What is a Cloud Contact Center?
Most major leading corporations and enterprises have adopted cloud-based software, particularly omnichannel strategies, to facilitate seamless communicate with customers across all messaging platforms. At least half of all businesses have started to use cloud contact software. This means that if you have recently reached out to a representative via a […]
4 Things Dropshippers Do That Frustrates Their Customers
As a dropshipper, you are competing against numerous other online retailers that might even sell the same products as you from the same suppliers. To distinguish yourself, your brand and your customers’ experiences are critical. Why should a consumer do business with you if your website looks like a scam? […]