Have you been lately worried that your company’s customer service representatives are not being able to meet the best interest of your customers? Then it is probably high time that you tried out a different method to reach out to your customers and establish effective communication with them. Customer communication […]

Call centers industry is rocketing its reach across the globe. Smart technology and digitization brings about a radical change in the telemarketing industry. Unlike old call centers, with the increase in the supply of services, the modern call centers offer wide range of extensive voice and non-voice processes. Today, call […]

In this evolving competition, gaining profitability, and streamlining business operations are the most important aspects for any business to grow. Taking right decisions at the right time will lead your business towards success path. Herein, considering the option of outsourcing your order taking process proves to be a fruitful solution […]

The market value of telecom services in 2017 will be 326 billion Euros and 297 billion Euros in North America and Europe respectively, as reported by online statistics portal Statista. This influential industry continues to expand with the addition of new technological trends. Statista also predicted that smartphone users across […]

Google joined Facebook in the race for email targeting. The company has actually created a tool called “Customer” match, but a tool that is not so new that it finally … Introducing Customer Match at Advertising Week During Advertising Week, held in New York in September 2015, Google introduced a […]

In this ever-emerging competition, changing business requirements have compelled businesses to find out lucrative opportunities in order to improve the business relationship with the clients. To achieve high-level of performance, most of the companies inclined toward outsourcing firms to outsource their non-core business tasks. This enables businesses to focus upon […]

The Internet is where almost everybody lives in this new millennium. It is where we hang out with our friends (social media), do our research (educational sites, online schools, review sites), buy our goods and find people to perform the services we need. We use it to order food, find […]

Telemarketing is a pragmatic approach of direct marketing. Numerous large as well as small business organizations are using telemarketing solution to expand their market and increase the sales graph of their business. In today's world, telemarketing has become one of the effective medium of communication. Businesses across the world are […]

In the business world, one of the core concerns for organizations across domains is how to expand their customer base. With every passing day, this becomes much more challenging due to the advent of plenty of companies in every domain. Organizations incorporate innovative strategies which can ensure them wider customer […]

They say the first rule of business is that the customer is always right. But anyone who has ever worked in retail can tell you that a lot of the time, not only is the customer not right, they are downright annoying. Who hasn't been irritated by that one person […]

If you have an in-store retail operation, you will need to think creatively in a bid to optimise sales. There are many reasons for this, with the primary example being the rise of online shopping and the flexibility that this has offered to consumers. When allied with traditional market forces […]

Maintaining sustainable sales is a core requirement for business organisations specialised in the retail sector. No matter what the kind of industry is, achieving higher sales is the key to earn higher return on investment (ROI) and taking care of working capital requirements. Few of the strategies that help to […]