We are currently in the run-up to Christmas and if your company sells products then you will know only too well what a busy, and potentially stressful time of year this can be. Speaking of Christmas, I faced a huge learning curve four years ago when we were approaching our […]
Customer services
Easiest Way to Make Your Support Team More Productive
If your brand provides the market with real value, at some point, it will attract an army of interested customers. At that moment, a reliable and efficient support team will become a crucial asset in your business. A survey conducted in 2011 by American Express showed that satisfied customers share their positive […]
Top 10 Ways to Accolade the Recurring Customers
When you are running a business, it is important to follow a few strategies to enjoy its supreme perks. Customers are the base of your business and it remains your duty to make it as strong as possible. Apart from providing the best quality of product or service, it is […]
Chatbots and Customer Service: Providing Better Experience With Minimum Investment
The huge leaps in technological development have made it possible for businesses to improve a variety of processes, even on a limited budget. A good example is customer service, a process that is crucial for every business, yet can quickly drain resources if not handled correctly. Luckily, chatbots are a […]
5 Legit Reasons Why You Should Start Using CRM Tools Now
The global marketplace that we are currently in, has increased competition to a great extent. Almost all the leading competitors provide top notch quality products, in any segment, due to the growth of technology. The only thing that can differentiate a company positively is good customer relationship. CRM: Customer Relationship […]
Why Retaining Customers is More Beneficial than Acquiring New Ones?
Be it a start-up or a well settled online business both have one main question when it comes to growing their business– what is important; acquiring new customers or retaining the existing ones? Well, this can be a little tricky because both are important. Where you need new customers to […]
How to Get the Customer’s Issue Resolved Quickly through Live Chat
The trend of customers shifting to live chat tools to acquire information regarding brands, their concerns, etc., is gradually gaining pace. It is vital to know what customers are actually demanding if they are communicating with you through a live chat tool. Recent researches have stated that around 82% of […]
Keep your ears open with these 5 tips for a better mobile customer feedback
One of the effective methodologies to enhance the user mobile experience is through analysis of customer feedback. Approaching users for feedback gathering is a bit daunting task and involves various complications. The entire feedback process involves multiple stages and is much tougher than it seems. As per the research conducted, […]
Why Should Your Business Implement Chatbots in Customer Service Operations?
The chatbot technology has simply taken the business world by storm. It has simply brought a revolution in businesses especially from the digital marketing and customer support point of view. If you haven’t got into the trend, it’s high time you get into it ASAP. Here are a few reasons […]
Tips To Identify Irate Customers on Live Chat
Customer service is a challenging task. It involves getting into the customer’s skin; knowing what they want and when without having them to say it. Is it really possible? Believe it or not, you can’t please everybody! You may—at any time in your career as a customer support agent— found […]
How to Keep Those Harmonious Client Relationships Ticking Over
Too many times in the past you might have found that you obtained the ideal client; they shared the same values as you, you got along very well, there were never any major issues, and basically it was a business love in that did you both a big service. What […]
How Your Business Can Utilize Video For Better Customer Service
Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]
