Why Being Personable With Clients Will Lead To Higher Revenues

Why Being Personable With Clients Will Lead To Higher Revenues

Being personable with clients can really get great things happen. Business owners that get personable with clients by creating tailored customer experience both offline and online have experienced an increase in sales and become brand leaders in their niche. According to statistics by the e-tailing group and MyBuys, over 40% […]

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How Hotels are Increasing Customer Loyalty with an Adequate Management Software

How Hotels are Increasing Customer Loyalty with an Adequate Management Software

With a plethora of hotel startups operating on the tourism forefront, it is highly essential to have an excellent and foolproof customer loyalty solution to survive in the hospitality business as per the current market standards. Excellent services, if meted out to customers, will ensure greater customer satisfaction and customer […]

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How Technology is Improving Courier Delivery Services

How Technology is Improving Courier Delivery Services

Over the past decade, technology has improved almost every aspect of our everyday lives. This has certainly applied to the logistics and courier industry, where improving technologies have certainly revolutionised the industry, providing more service options, increasing customer flexibility and bringing the courier industry to the cutting edge. In this […]

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How Call Centers Can Improve Their Service Delivery Model to Clients

How Call Centers Can Improve Their Service Delivery Model to Clients

In recent years, call center industry has started witnessing fierce competition.  Owing to the arrival of several call center companies which offer cost-efficient solutions to businesses worldwide, it has become uncertain for call centers to achieve organizational success.  And if in this circumstance, any call center fails to deliver unmatched […]

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6 Characteristics of an Effective Feedback

6 Characteristics of an Effective Feedback

There is no doubt with the fact that everyone loves to hear that they have done a good job. But there is a slight problem with just a ‘Good job’. It does not indicate what exactly has been done right. Neither does it reveal how the same can be repeated […]

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Customer Service vs. Customer Experience: Defining the Difference

Customer Service vs. Customer Experience: Defining the Difference

Customer experience is the new battlefield in marketing, says research firm Gartner. In 2016, 89 percent of companies surveyed expect to compete primarily on the basis of customer experience while 65 percent now have the equivalent of a chief customer officer who reports to both the CMO and CEO, indicating […]

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Shift to In-App Messaging Tools for Better Management of Customer Needs

Shift to In-App Messaging Tools for Better Management of Customer Needs

Have you been lately worried that your company’s customer service representatives are not being able to meet the best interest of your customers? Then it is probably high time that you tried out a different method to reach out to your customers and establish effective communication with them. Customer communication […]

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A Road Map toward World of Digitization

A Road Map toward World of Digitization

Call centers industry is rocketing its reach across the globe. Smart technology and digitization brings about a radical change in the telemarketing industry. Unlike old call centers, with the increase in the supply of services, the modern call centers offer wide range of extensive voice and non-voice processes. Today, call […]

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Why Acquiring a Order Taking Service is a Fruitful Approach for your Business?

Why Acquiring a Order Taking Service is a Fruitful Approach for your Business?

In this evolving competition, gaining profitability, and streamlining business operations are the most important aspects for any business to grow. Taking right decisions at the right time will lead your business towards success path. Herein, considering the option of outsourcing your order taking process proves to be a fruitful solution […]

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Factors that Help Telecom Companies in Choosing Outsourcing Vendors

Factors that Help Telecom Companies in Choosing Outsourcing Vendors

The market value of telecom services in 2017 will be 326 billion Euros and 297 billion Euros in North America and Europe respectively, as reported by online statistics portal Statista. This influential industry continues to expand with the addition of new technological trends. Statista also predicted that smartphone users across […]

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CUSTOMER MATCH: Google In The Mail Merge Race

CUSTOMER MATCH: Google In The Mail Merge Race

Google joined Facebook in the race for email targeting. The company has actually created a tool called “Customer” match, but a tool that is not so new that it finally … Introducing Customer Match at Advertising Week During Advertising Week, held in New York in September 2015, Google introduced a […]

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Why Companies Opt B2B Call Centre Services?

Why Companies Opt B2B Call Centre Services?

In this ever-emerging competition, changing business requirements have compelled businesses to find out lucrative opportunities in order to improve the business relationship with the clients. To achieve high-level of performance, most of the companies inclined toward outsourcing firms to outsource their non-core business tasks. This enables businesses to focus upon […]

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