We live today in the era of Inbound Marketing, a concept that came about to being from a need to proactively provide both prospective and revenue generating customers with relevant information about your business. There is no denying the fact that customer communication is the lifeblood of any business. It […]
Are you always sure that you are talking to a real person on the Internet? In the age of high technologies, your online interlocutors may not be what they seem. Chatbots are continuing to take over our messengers. They become more intelligent and learn to speak a more natural language. […]
In this era, technical things are gaining growth, especially the IT companies. While surfing the internet, we found many new companies step ahead in the field of the IT sector. They use to manage the whole thing in the company because of which the company professional knows all ins and […]
Developing an amazing product or service is not the only important aspect of a successful company. How you treat your customers is just as — if not more — crucial. In fact, you could be losing customers by failing to deliver on service. According to the Customer Experience Impact Report, […]
We are currently in the run-up to Christmas and if your company sells products then you will know only too well what a busy, and potentially stressful time of year this can be. Speaking of Christmas, I faced a huge learning curve four years ago when we were approaching our […]
If your brand provides the market with real value, at some point, it will attract an army of interested customers. At that moment, a reliable and efficient support team will become a crucial asset in your business. A survey conducted in 2011 by American Express showed that satisfied customers share their positive […]
When you are running a business, it is important to follow a few strategies to enjoy its supreme perks. Customers are the base of your business and it remains your duty to make it as strong as possible. Apart from providing the best quality of product or service, it is […]
The huge leaps in technological development have made it possible for businesses to improve a variety of processes, even on a limited budget. A good example is customer service, a process that is crucial for every business, yet can quickly drain resources if not handled correctly. Luckily, chatbots are a […]
The global marketplace that we are currently in, has increased competition to a great extent. Almost all the leading competitors provide top notch quality products, in any segment, due to the growth of technology. The only thing that can differentiate a company positively is good customer relationship. CRM: Customer Relationship […]
Be it a start-up or a well settled online business both have one main question when it comes to growing their business– what is important; acquiring new customers or retaining the existing ones? Well, this can be a little tricky because both are important. Where you need new customers to […]
The trend of customers shifting to live chat tools to acquire information regarding brands, their concerns, etc., is gradually gaining pace. It is vital to know what customers are actually demanding if they are communicating with you through a live chat tool. Recent researches have stated that around 82% of […]
One of the effective methodologies to enhance the user mobile experience is through analysis of customer feedback. Approaching users for feedback gathering is a bit daunting task and involves various complications. The entire feedback process involves multiple stages and is much tougher than it seems. As per the research conducted, […]
