Even taking into account styles, attitudes, and personalities, customers’ goals are not as arbitrary as one would imagine. Two factors influence what goals customers seek and the market segments they belong to: the characteristics of their organizations and their positions. Using these two factors helps you to suggest goals that […]
Customer services
Tips for Handling Public Speaking Questions
Do you know how to handle questions from an audience? This article provides nine simple steps that make you look professional, in control and in a manner that reflects on your message. How you handle questions from an audience can often be the deciding factor as to how your presentation […]
How to Compose an Explanation to a Complaint Letter
Verbal complaints happen anytime and everywhere but certainly, a written letter for an upper level management can ring a bell at your actual employment. When such a complaint letter is sent out to your boss due to a customer dissatisfaction or to the customer service office, it may be a […]
Why a Toll Free Number is Needed for any Business that Wants to Grow
Toll free numbers have proven their worth in field of business most specifically in customer service and marketing. These numbers have become popular because of their ability to provide easy contact to businesses for free. It is also reinforced by the influx of high-tech communication tools such as smart and […]
Stimulating the Consumer in Social Media
Success in Social Media means to stand out from the competition, create a different message that will have a positive impact and will make consumers move to action. This success only happens when the brain of the consumer is stimulated, and the message really has something special. How to stimulate […]
Call Centres-Getting Customer Service Right
Call Centres taken for granted? Call centres are a one stop shop for all customer needs when they are dealing with a company. Customers often take them for granted, not realising how much easier it now is to conduct their business. They no longer, for example need to phone several […]
Companies with the Worst Customer Services in the UK
In today's modern, time-sensitive and technology-driven age, customer service is a thing becoming rapidly associated with the past, as consumers find it more and more difficult to find a service they are 100% happy with. Of course, we all know that accidents happen from time to time, and mistakes are […]
Could CRM Software Sell Domains Faster?
Over the course of all domainers' careers, a myriad of online tools could help you sell domains much faster than word of mouth, although many of them are hard to navigate. These can include management aids, time tracking, document management, address books, or even call forwarding and hunt groups from […]
Customer Services in the Technological Age
The quality, or lack thereof, of customer services can have a huge impact on determining whether we use a product or service again. It varies from country to country, but fundamentally, in the UK, it never hurts to smile. What is Good Customer Service? As stated above, customer service can vary […]
Tips for Successful Customer Retention and Satisfaction
No business in this world can actually exist without the customers who are also responsible for fuelling your efforts in the same. This is a true fact and web development business is no exception. Businesses must aim at working closely with their customers/clients and ensuring that the output is close […]
How to Improve Your Clients’ Experience
As a business, client perception and care is everything. Today’s marketplace is very competitive. Getting a customer takes time and a lot of money. Therefore, once you get one in the door, the last thing you want to do is to prove a less-than perfect experience. Improving customer experience saves […]