The new girl has joined a seemingly interesting job recently. She is never too idle for a gossip, or too keen on making unwanted friends around. She seems to be a socially attractive personality though. Her neighborhood stardom seems to be like a silent thunderstorm, waiting to pour anytime she […]
Customer services
How to Enhance Your Customer Focused Culture
Enhance your customer focused culture - Vital skills that you should have The businesses that are customer-focused always perform better in the competition on every metric which is important, like sales growth, profitability, customer satisfaction and innovation. Great service is the only yardstick that decides the fate of a company […]
How to Enhance Customer Service through Digital Signage?
The digital signage concept has created a revolution in the retail industry. This network based platform has created the wide spread activities of spreading the advertisement through a network without excess expenditure. The menu display board is getting used by various businesses for displaying their products and the services through […]
What do Customers Want from Their Brands this Year?
The name of the game in the intensely competitive business world is to stay updated. The year has turned and with it many new trends are already starting to emerge for customer support services in 2015. It is essential that the business owners know about these and use the call […]
Reputations, Business, and the Business of Reputations
A good reputation is essential to the survival of your business, and it can have a direct effect on your company’s bottom line. Not only does it affect your ability to get customers, it can also prevent you from keeping the ones you have. Unfortunately, reputations are also delicate things […]
Why Knowing Your Customers is Important?
In the business world, knowledge about your market is power over your competition. But what kind of information do you really need to know about your customers? And how do you gather all those precious data? Of course, you want to find a lot about the people who bought from […]
Product Oriented Organizations vs. Customer Centric Organizations
The design and implementation of a customer-oriented strategy, having as a central concept the Customer Lifetime Value (CLV), represents a very good example of a complex operation which necessitates a radical reorganization of the company. Such reorganization is not necessarily in terms of physical structure, but rather in terms of philosophy and […]
Benefits of Electronic Invoicing
Innovative credit professionals always dream that one day the world will wake up to paperless offices where everything is done electronically. Although this vision is still far from being a reality, the current innovations are progressively bringing it closer. The first major steps forward were workflow and imaging technology. However, […]
How Organizational Characteristics of a Business Affect Customers’ Goals
Even taking into account styles, attitudes, and personalities, customers’ goals are not as arbitrary as one would imagine. Two factors influence what goals customers seek and the market segments they belong to: the characteristics of their organizations and their positions. Using these two factors helps you to suggest goals that […]
Tips for Handling Public Speaking Questions
Do you know how to handle questions from an audience? This article provides nine simple steps that make you look professional, in control and in a manner that reflects on your message. How you handle questions from an audience can often be the deciding factor as to how your presentation […]
How to Compose an Explanation to a Complaint Letter
Verbal complaints happen anytime and everywhere but certainly, a written letter for an upper level management can ring a bell at your actual employment. When such a complaint letter is sent out to your boss due to a customer dissatisfaction or to the customer service office, it may be a […]
Why a Toll Free Number is Needed for any Business that Wants to Grow
Toll free numbers have proven their worth in field of business most specifically in customer service and marketing. These numbers have become popular because of their ability to provide easy contact to businesses for free. It is also reinforced by the influx of high-tech communication tools such as smart and […]