Sunday, May 19, 2024
Customer service is a challenging task. It involves getting into the customer’s skin; knowing what they want and when without having them to say it. Is it really possible? Believe it or not, you can’t please everybody! You may—at any time in your career as a customer support agent— found […]
For decades, consumers have loathed the implementation of automation in the realm of customer service. But, at last, it seems computer technology is making the experience better, not worse. And by better, we mean a lot better. As reported earlier this month, companies small and large are embracing a new […]
Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]
Customers are one of the most treasured assets of a business. Every customer’s opinion matters and plays an important role in crafting a company’s future. Businesses grow and gain a competitive edge over others via different methods, customer feedback being one of them. Customer feedback is valuable for it not […]
Customer experience is the new battlefield in marketing, says research firm Gartner. In 2016, 89 percent of companies surveyed expect to compete primarily on the basis of customer experience while 65 percent now have the equivalent of a chief customer officer who reports to both the CMO and CEO, indicating […]
As you think of customer services, nothing comes around as extraordinary as Zappos, which is the online shoe giant prominent for its company culture and its renowned consumer support methods. As per its CEO, Tony Hsieh's philosophy, "Branding through customer service over the years, the number one driver of our […]
Majority of the business firms are nowadays striving hard to enhance their processes, deliver better services, boost customer satisfaction and offer a better experience for customers. When it comes to customer support and service, response time is pretty important. Customers are nowadays prefer instant gratification and they also expect all […]
If you have an in-store retail operation, you will need to think creatively in a bid to optimise sales. There are many reasons for this, with the primary example being the rise of online shopping and the flexibility that this has offered to consumers. When allied with traditional market forces […]
While it might seem as though it’s still too early, the holiday season is rapidly approaching. If you own a business or you are a marketer, the holiday season can represent a significant portion of your annual sales. By boosting your social media marketing strategy, you can ensure your brand […]
The name of the game in the intensely competitive business world is to stay updated. The year has turned and with it many new trends are already starting to emerge for customer support services in 2015. It is essential that the business owners know about these and use the call […]
Just logon to any site and you will find the site is being flooded by advertisements. Even your email account receives lots of emails from various companies offering their services and products. However, you do have a choice to allow them into your account. Internet has made the world a […]
There is an over-abundance of affiliate programs available. All eagerly invite you to participate. If you like, visit AssociatePrograms.Com. Allan Gardyne has the most comprehensive list of programs I have seen. Almost 3000 of them at the last count I noted. And he reports thoroughly on each, as information becomes […]