UI/UX mobile design has never had a clear definition. Every university in the world teaches mobile design but calls it by a different name. The fact is that most people do not consider this to be a technical science at all. All top app development companies keep churning out new products […]
Search Results for "customer support"
How To Make Your PPC Campaign Support Your Core Objectives
If you’ve decided to run a Google AdWords or Pay-Per-Click (PPC) campaign online, you need to have a clear-cut marketing strategy in place to identify avenues and opportunities that help you maximise your efforts for optimum results. In order to succeed with your PPC efforts, you need to undertake comprehensive […]
Easiest Way to Make Your Support Team More Productive
If your brand provides the market with real value, at some point, it will attract an army of interested customers. At that moment, a reliable and efficient support team will become a crucial asset in your business. A survey conducted in 2011 by American Express showed that satisfied customers share their positive […]
Chatbots and Customer Service: Providing Better Experience With Minimum Investment
The huge leaps in technological development have made it possible for businesses to improve a variety of processes, even on a limited budget. A good example is customer service, a process that is crucial for every business, yet can quickly drain resources if not handled correctly. Luckily, chatbots are a […]
How Technology can Support your Small Business and Help it Grow
Technology has become one of the key elements in business. Increasing competition for customers and resources increase becomes more intense daily, making the use of technology in a company to be more important than any other factor in promoting business sustainability. Technology therefore needs to be at work in all […]
Why Retaining Customers is More Beneficial than Acquiring New Ones?
Be it a start-up or a well settled online business both have one main question when it comes to growing their business– what is important; acquiring new customers or retaining the existing ones? Well, this can be a little tricky because both are important. Where you need new customers to […]
How to Get the Customer’s Issue Resolved Quickly through Live Chat
The trend of customers shifting to live chat tools to acquire information regarding brands, their concerns, etc., is gradually gaining pace. It is vital to know what customers are actually demanding if they are communicating with you through a live chat tool. Recent researches have stated that around 82% of […]
Keep your ears open with these 5 tips for a better mobile customer feedback
One of the effective methodologies to enhance the user mobile experience is through analysis of customer feedback. Approaching users for feedback gathering is a bit daunting task and involves various complications. The entire feedback process involves multiple stages and is much tougher than it seems. As per the research conducted, […]
How Technology can Support your Small Business and Help it Grow?
Technology has become one of the key elements in business. Increasing competition for customers and resources increase becomes more intense daily, making the use of technology in a company to be more important than any other factor in promoting business sustainability. Technology, therefore, needs to be at work in all […]
How to Achieve Customer Delight and Avoid Disappointment in eCommerce
It is not news that eCommerce sales have been booming the world over. The industry saw some of its biggest online sales in 2016. Which shows that consumers are finding it extremely convenient to shop from their screens and comfort of their offices and homes. As a result, a large […]
How to Use AI in Research of eCommerce for More Customers?
Can your mobile phone address your any request? Is it possible to catch up the desirable apparels without navigating between apps? Can an app premeditate what I want to have? Basically, these kinds of capabilities evaluate superiority of a human being. His power to sense and anticipate allots him ahead […]
Why Should Your Business Implement Chatbots in Customer Service Operations?
The chatbot technology has simply taken the business world by storm. It has simply brought a revolution in businesses especially from the digital marketing and customer support point of view. If you haven’t got into the trend, it’s high time you get into it ASAP. Here are a few reasons […]