Thursday, May 16, 2024
The trend of customers shifting to live chat tools to acquire information regarding brands, their concerns, etc., is gradually gaining pace. It is vital to know what customers are actually demanding if they are communicating with you through a live chat tool. Recent researches have stated that around 82% of […]
One of the effective methodologies to enhance the user mobile experience is through analysis of customer feedback. Approaching users for feedback gathering is a bit daunting task and involves various complications. The entire feedback process involves multiple stages and is much tougher than it seems. As per the research conducted, […]
Technology has succeeded in transforming the distribution segment of organizations and businesses in last decade. Today’s concurrent market dynamics backed with technological advancements and cut throat competition to accrue humongous customer base, are compelling companies to either change the way they operate or risk falling behind. This has made businesses […]
Can your mobile phone address your any request? Is it possible to catch up the desirable apparels without navigating between apps? Can an app premeditate what I want to have? Basically, these kinds of capabilities evaluate superiority of a human being. His power to sense and anticipate allots him ahead […]
Customer-centricity has become a topic of much debate in marketing in recent months, as brands continually strive to demonstrate that they’re putting the customer first. With the GDPR now looming on the horizon, ensuring the data that organisations use to target their consumers is legitimate and that their communications are […]
In today’s digital age, there are dozens of ways in which consumers find out about a company’s services or products. Be it in the more traditional word of mouth, paper ads, TV, or from one of many online avenues such as social media, video sites and social communication platforms. Online […]
Good customer support is an essential part of every successful business. The kind of customer support you provide will determine whether your customers will come back to do business with you or simply move on to your competition. That is why it is vital that you make sure your customer […]
For decades, consumers have loathed the implementation of automation in the realm of customer service. But, at last, it seems computer technology is making the experience better, not worse. And by better, we mean a lot better. As reported earlier this month, companies small and large are embracing a new […]
Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]
With the passage of time, we all have become more and more reliant on our smartphones, and that’s the answer to why mobile marketing is essential for the present-day branding. So, the sooner we start it, the better we paid off. Here, in this article, I’m going to discuss, which […]
These are turbulent times in the global economy, after a year that has seen some incredulous political and social changes. Starting with the UK’s decision to leave the EU and ending with Donald’s Trump stunning election win, the world’s infrastructure and financial markets have been shaken to their very core. […]
In these days a growing new business that attracts many customers will soon require ways of storing its customer information. In the past, paper records were the go-to method allowing employees to scribble down customer information in a file that was inevitably placed in a filing cabinet or a drawer. […]