Search Results for "callers"

A Road Map toward World of Digitization
Customer services

A Road Map toward World of Digitization

Call centers industry is rocketing its reach across the globe. Smart technology and digitization brings about a radical change in the telemarketing industry. Unlike old call centers, with the increase in the supply of services, the modern call centers offer wide range of extensive voice and non-voice processes. Today, call […]

Effective Methods of Improving Average Handle Time
Management

Effective Methods of Improving Average Handle Time

Improving average handle time is an intricate process that involves incorporating agent training programs and efficient operation of the technology available within a system, among others. Contrary to popular belief, it needs a multi-pronged approach, and doesn't simply involve improving the interactions between agents and customers. For instance, each bump […]

Broadsoft Unveils New Conferencing Enhancements to UC One
IT

Broadsoft Unveils New Conferencing Enhancements to UC One

As one of BroadConnect's favourite Unified Communication tools of choice, the following is a breakdown of the new additions and updates to BroadSoft's UC-One conferencing application for 2015. These include both group and individual capabilities that improve productivity, and revisions to the user interface. The UC-One app combines video,voice,call logs,business […]

A Brief History of Spam
Marketing

A Brief History of Spam

We think of spam as a modern problem, coming about as a direct result of the internet's rapid explosion in the eighties and nineties. Evidence suggests, though, that unwanted contact to a multitude of random strangers in the hopes of financial gain is much older than we might guess. Spamming […]