Believe it or not, your monthly cell phone service bill is now your second highest monthly expense. To put that into perspective, that means you're paying more for your cell service than you are for gas, food, heating, or electricity. In fact, according to Nielsen, a global consumer research company, […]
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The Business Benefits of Phone Systems
With more competition in business, companies are finding new ways to promote their business in the market. The basic telephone system offers a host of services to conduct business. Modern systems have numerous in-built features such as caller-Id, voice mail, call forwarding, conference calling, call transfer, automatic redial and number […]
Blackberry Releasing BBM Messaging App to iOS & Android
The BBM App: What it Means for Blackberry & Smartphone Users It's no secret that the BlackBerry brand has been struggling to keep up with other smartphones, especially in the US, but their latest announcement has surprised the tech industry. BBM Messaging App Seeks Favor with iOS and Android BBM, […]
How to Improve Your Clients’ Experience
As a business, client perception and care is everything. Today’s marketplace is very competitive. Getting a customer takes time and a lot of money. Therefore, once you get one in the door, the last thing you want to do is to prove a less-than perfect experience. Improving customer experience saves […]
When Online Review Responses Go Wrong: How Not To Respond
Now that online review sites like Yelp and CitySearch have been around for a while, your business has likely learned (or hired someone with experience) how to manage and monitor these sites successfully. By now, you know the importance of claiming your business on popular review sites and how responding […]
SMS Marketing Mobilizes Activism
All over the world, SMS technology is being used to rally the masses around social, political, and commercial events. From revolutionary movements in Egypt to the 2012 political campaign, mass texting is providing a way to instantly interact with the masses. Never before have we seen such effective results from […]
Cloud Call Centers Minimize Waste and Increase Bottom Line
Increasing productivity and saving time to conserve fiscal resources is every business owner's dream. The business world is cut-throat, and companies need simple, affordable solutions, like a cloud call center, to increase sales, decrease expenses and maintain an edge on the competition. In the long run, these services increase sales […]