Relocating in Manhattan is almost a rite of passage, but it comes with several unique challenges. From acquiring a certificate of insurance for your building to reserving the service elevator, maneuvering through narrow walk-ups, and adhering to the borough’s complex parking regulations, moving day in Manhattan requires meticulous planning.
It’s no surprise that many residents entrust these intricate logistics to professional movers. To safeguard your belongings and ensure a smooth transition to your new home, it’s crucial to invest time in selecting a reputable moving company, like Movers Not Shakers, one of the best movers in Manhattan.
Start by Researching and Creating a Shortlist
An often overlooked but essential first step is narrowing down potential movers based on online reviews and personal recommendations. With numerous options available, customer feedback is a valuable resource for identifying companies that consistently deliver excellent service.
Look for movers with a significant number of reviews, consistent high ratings, and recent feedback that reflects the quality of their service. Steer clear of companies lacking recent reviews or with limited customer input. Additionally, pay attention to how they respond to feedback, particularly negative comments.
Ask friends, family, or colleagues for recommendations based on their recent moving experiences. Use this information to compile a shortlist of three standout companies and reach out to them directly.
Verify Certifications and Licenses
A legitimate moving company must have insurance coverage that includes general liability, employee protection, and valuation coverage for your belongings. Ensure they can provide a certificate of insurance (COI) for your building.
Movers are required to have a Federal Identification Number issued by the U.S. Department of Transportation (USDOT). You can verify this number on the Federal Motor Carrier Safety Administration’s (FMCSA) website. In New York State, confirm the mover is licensed by the New York State Department of Transportation (NYSDOT) and holds permits to transport household goods. For long-distance moves, the FMCSA mandates movers to be registered, specifying their operating areas and types of cargo.
Pay Attention to the Booking Process
Your initial interaction with a moving company should include a detailed discussion of your inventory and specific moving requirements. Companies that prioritize precision during the booking phase reduce the likelihood of unexpected charges due to unaccounted-for items.
Be prepared to disclose all the items being moved, including specialty or oversized pieces requiring extra care. Transparency from both parties ensures an accurate quote and a seamless experience.
Inquire About Additional Services
Moving in Manhattan, NY is stressful, so opting for services that simplify the process can be a game-changer. Reliable movers often provide supplementary services, such as packing supplies or reusable plastic bin rentals.
Some companies also offer professional packing services, which can be invaluable if you’re short on time or dealing with delicate items like antiques or artwork. Confirm whether the mover has experience handling such items and can cater to your specific needs.
Understand Their Pricing Model
Moving companies typically use one of two pricing approaches: flat fee or hourly rates. Flat fee pricing protects against unforeseen costs, such as delays caused by traffic or parking complications.
A flat fee is calculated based on the volume of items (measured in cubic feet), distance, and any unique requirements. This pricing method ensures your rate won’t fluctuate due to circumstances beyond your control. When requesting a quote, ask about any available discounts for moving during less busy periods, such as midweek or off-peak months.
Clarify Additional Fees and Surcharges
A reputable moving company will provide a transparent breakdown of any potential extra costs in their binding quote. For example, additional charges may apply if your building lacks an elevator or if extra items appear on moving day. Make sure these costs are clearly itemized to avoid surprises.
Assess Their Customer Support Process
Ask how you can communicate with the company between booking and moving day. This conversation reveals their flexibility, responsiveness, and whether you’ll have a dedicated point of contact familiar with your move. Choose a mover with clear communication protocols.
Confirm Insurance Coverage for Moving Day
Professional movers in Manhattan are accustomed to providing detailed insurance information. Expect a COI outlining their insurance coverage and limits. Avoid companies that fail to provide adequate documentation, as this could expose you to liability for potential damages or injuries.
For your belongings, there are two primary insurance options. The default, no-cost option covers only a portion of the item’s weight as required by law. For high-value items, consider purchasing comprehensive coverage through a third-party provider, ensuring the mover is informed about this additional protection.
Make a Standard Deposit to Secure Your Booking
Once you’ve chosen a mover, you’ll need to place a deposit, typically 10% of the agreed price, to secure your date and allocate resources. Always use a traceable payment method, such as a credit card or check, for your records.
Review Contracts and Terms Thoroughly
Before signing, carefully review the binding quote, contract, and terms and conditions. Ensure you understand the mover’s policies regarding extra fees, claims processes, and any additional charges.
Understand the Claims Process
Even with the best movers, accidents can happen. Familiarize yourself with the company’s claims process, including the time limits for reporting damages and the steps involved. Most movers allow 90 days to file a claim and are required to acknowledge receipt within 30 days. They then have 120 days to resolve the issue. If disagreements arise, you should have access to an independent arbitrator for mediation.
