The Internet of Things (Iot) is growing all around us. As early as 2008 there were already more devices connecting to the Internet than people. Many industries are invested in the IoT as a growing market, but some have been slow to adapt. One important sector which has embraced the […]
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Effective Methods of Improving Average Handle Time
Improving average handle time is an intricate process that involves incorporating agent training programs and efficient operation of the technology available within a system, among others. Contrary to popular belief, it needs a multi-pronged approach, and doesn't simply involve improving the interactions between agents and customers. For instance, each bump […]