Whether you're selling software or shoes, good and prompt customer service is at the heart of every successful business. While we cannot deny the fact that telephone-based customer service still exists, many customers do not get the level of assistance they desire. Consequently, customers (more than ever) are taking the route […]
Call Centres taken for granted? Call centres are a one stop shop for all customer needs when they are dealing with a company. Customers often take them for granted, not realising how much easier it now is to conduct their business. They no longer, for example need to phone several […]
In today's modern, time-sensitive and technology-driven age, customer service is a thing becoming rapidly associated with the past, as consumers find it more and more difficult to find a service they are 100% happy with. Of course, we all know that accidents happen from time to time, and mistakes are […]
The quality, or lack thereof, of customer services can have a huge impact on determining whether we use a product or service again. It varies from country to country, but fundamentally, in the UK, it never hurts to smile. What is Good Customer Service? As stated above, customer service can vary […]
In the world of commerce, customer engagement is vitally important but not many business owners seem to know how to do it. Instead of connecting with customers, they shove sale upon sale down their throats. Other companies are so obsessed with chasing sales that they forget that the people they […]
As you think of customer services, nothing comes around as extraordinary as Zappos, which is the online shoe giant prominent for its company culture and its renowned consumer support methods. As per its CEO, Tony Hsieh's philosophy, "Branding through customer service over the years, the number one driver of our […]
When repairing rooftops, the cost of repair and replacements are a huge concern for most homeowners. Several factors are involved in the roofing contractor selection that may vary from one customer to another. Depending on the type of services, roof material, extent of damage, and other related facts can increase […]
With so many internet service providers (ISPs) available, it can be hard to know which one will best suit your needs. How much speed do you need? What type of data limit is important to you? Is customer service a priority? In this article, we’ll compare the top ISPs and […]
Upholstered furniture is an important part of any home or office décor. However, with daily use, dirt, dust, and stains can accumulate on the fabric or leather coverings, making them look dull and unattractive. This is where upholstery cleaning services come in handy. In this ultimate guide, we will discuss […]
“I will declutter my house tomorrow.” You must’ve made this specific promise to yourself a thousand times, but could never seem to fulfill it. While it is in our nature to procrastinate, we ought to have an inner discipline to at least keep our own homes tidy and neat. One […]
The process of managing the company’s technicians and organizing their work is known as field service management. It includes management from work schedules organization, dispatch, customer invoicing and job process tracking. The software that helps you to do all the above things effectively is the FSM software. When you manage […]
Businesses today strive to provide the best products and services to their customers. And the internet makes it possible for companies and brands to reach broader. To stand out, businesses need high-quality content. Websites, blogs, social media content, and email newsletters have interesting material. Making good content takes time and […]