Tuesday, April 23, 2024
Billions of phone calls are made to businesses each year from consumers asking for help, seeking information, paying bills, or making purchases. If even 10 percent of those calls ended with an unhappy or disgruntled customer experience, you can see that the number would be staggering. Sadly, individuals report that […]
As any successful business owner can tell you, keeping customers happy throughout the entire relationship with your brand is essential. That’s why customer support has taken the center stage over the last couple of years. Many companies have understood this shift in the tides – and it shows. According to […]
“Customer is the king” is something that online marketplaces swear by, and Amazon is no exception. To enhance CX, Amazon has asked sellers to review and apply changes to their product titles by 15th July. Product listings that do not comply with title guidelines are susceptible to suppression 22nd July […]
If you have a business, social media can be an excellent way to market your product, get brand exposure, and deal with consumers on a regular basis. But social media can be cumbersome to deal with, especially if your business is currently using multiple platforms. It is important to remember […]
Are you always sure that you are talking to a real person on the Internet? In the age of high technologies, your online interlocutors may not be what they seem. Chatbots are continuing to take over our messengers. They become more intelligent and learn to speak a more natural language. […]
Developing an amazing product or service is not the only important aspect of a successful company. How you treat your customers is just as — if not more — crucial. In fact, you could be losing customers by failing to deliver on service. According to the Customer Experience Impact Report, […]
One of the effective methodologies to enhance the user mobile experience is through analysis of customer feedback. Approaching users for feedback gathering is a bit daunting task and involves various complications. The entire feedback process involves multiple stages and is much tougher than it seems. As per the research conducted, […]
It is not news that eCommerce sales have been booming the world over. The industry saw some of its biggest online sales in 2016. Which shows that consumers are finding it extremely convenient to shop from their screens and comfort of their offices and homes. As a result, a large […]
In today’s digital age, there are dozens of ways in which consumers find out about a company’s services or products. Be it in the more traditional word of mouth, paper ads, TV, or from one of many online avenues such as social media, video sites and social communication platforms. Online […]
Do you have a gym and want to make it a healthy place? Then, first of all, you need to consider that your gym is a place for those people who love to workout for getting a better shape and healthy life. The gym is more than a mere business; […]
Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]
Customers are one of the most treasured assets of a business. Every customer’s opinion matters and plays an important role in crafting a company’s future. Businesses grow and gain a competitive edge over others via different methods, customer feedback being one of them. Customer feedback is valuable for it not […]