How Medical Call Centers Can Benefit Hospitals and Doctor’s Offices

Medical Call CenterWhy Outsourcing a Medical Call Center Is Right For You

Hospitals, doctor’s offices, nursing homes, and other medical facilities can all benefit from medical answering services. Whether a medical facility deals with inpatient or outpatient care or needs assistance with incoming or outbound calls, many answering services can provide assistance for these facilities.

Doctor’s offices and hospitals tend to always have busy staff that must rush from patient to patient and thus don’t always have time to address phone calls. In these situations, an answering service such as Peak Answering can guarantee that these medical facilities never have to miss a single phone call. These calls can range from the typical, such as a patient scheduling an appointment, even to emergency calls that can present the difference between life or death.

Customize Your Call Script

The agents that work at these answering services for medical facilities all receive specialized training so that they understand the most up-to-date medical terminology. The agents realize that these terms do tend to change, so they always keep current. They also know exactly how to address any type of phone call that a medical facility may encounter, whether these calls deal with appointments, billing, medication, or cancellations. Additionally, it’s important to choose a service that will allow you to customize your greetings and call scripts to your needs.


Best yet, a doctor’s office, nursing home, hospital, or any other medical facility can employ these answering services on a 24/7 basis. So even when you aren’t, there is always a live operator available to address your patients’ needs. These agents receive training to sound just like a receptionist at a medical facility’s office so that patients never question whom they’re talking to. This allows the calls to progress smoothly and without issue. Some agents even handle bilingual calls.

Emergency Dispatch Service

In the case of emergency calls and situations, the call center agents receive specialized training to handle these crucial moments as well. The agents know to remain calm, to gather as much information as possible, and to respond quickly and effectively. The agent will transfer the information of the caller to a dispatcher, who can then immediately address the patient and save their life.

A medical facility receives a multitude of benefits from using a call center. Firstly, these hospitals, doctor’s offices, and nursing homes know that their patients remain in good hands even when a primary doctor leaves the office. Next, these medical facilities can actually save money since they don’t have to employ receptionists to man the phones around the clock. The facility will gain a sterling reputation for its top-notch customer care with 24/7 answering services. Peak Answering, for example, has won multiple awards for its service and its top-of-the-line technology.

As an example of these call centers at work, for cancer patients, a non-profit organization called the Cancer Support Community or CSC has its own call center. Patients can dial into this toll-free phone line to book appointments to medical facilities in their area.

Patients that may feel sick or happen to suffer from an injury will already feel panicked. Knowing that they can receive prompt assistance when they call a medical facility gives them a sense of comfort and peace of mind that’s absolutely priceless. Any nursing home, doctor’s office, or hospital certainly wants to treat its patients with as much compassion and care as possible. Employing an answering service can help these medical facilities meet this goal.

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