Being a workforce administrator means keeping up with technology so that the workplace runs smoothly. Advances in technology can make doing a job easier, but managers need to keep up with their education to efficiently deploy the technology. The position is more than IT, however. Managers also have to be aware of new and changing job titles that come with training to keep costs down and efficiency at all-time highs.
Education is key to keeping up with technologies that are integral to a variety of data-driven operations. Many businesses use algorithms to predict future staffing needs so as to meet an expected influx of demand. The technology is also used to reduce or increase the workforce at given times while boosting cost savings. In the meantime, customers get high-quality care thanks to proper staffing levels at critical times, all because the workforce administrator was able to properly use the software.
There’s more to being a workforce administrator than just using software, however. The administrator also has to juggle loss of employees due to retirement, replacing them with employees who aren’t as familiar with the role. Older employees have valuable knowledge that isn’t easily replaced. Younger employees have college education to help them start their roles, but not the intrinsic know-how that comes with years of on-the-job experience. Getting involved with employees as more than just a number on a spreadsheet makes them feel valued and part of the organization. It’s a win-win for everyone in the long run as everyone works together toward the common goal of improving day-to-day operations. The following infographic, published by Marylhurst University Online, outlines how a workforce administrator gains valuable skills from keeping up with the appropriate education. It also explains some of the challenges that are unique to workforce administration.