Artificial Intelligence was the talk of the town, or the complete world, in 2017. Right from Elon Musk to Mark Zuckerberg, there was this frenzy and hype around the applications of Artificial Intelligence in the human life.
Ralph Haupter, President, Microsoft Asia believes that 2018 is the year when Artificial Intelligence will start becoming mainstream and AI Software development Services will begin impacting human lives in ubiquitous and meaningful ways.
Haupter continued to state that the idea that machines had intelligence was not a new one, and recalled the 1950s when Alan Turing had asked a question concerning whether or not machines could think. Haupter remarked that it took nearly 70 years for the technology to become a tangible reality in human being’s lives from a far-off concept.
These are the ways in which Work and Leadership is predicted to change with the advent of AI well into our reality-
- Leaders will get humble – In this day, age is just a number. It does not quite signify the knowledge a person can possess. Leaders will have to understand the importance of constant learning without establishing biases of seniority and age. Leaders need to be more open to inputs about their organizations, both from the inside as well as from outside their organizations. They will have to accept the fact that the person three levels down in hierarchy has a working knowledge of things that they don’t.
- Voice-based gadgets will confuse each other – According to Bob O’Donnell, founder at TECHnalysis Research, a marketing research and consulting firm, the increase in voice-based gadgets and personal assistants will lead to a lot of confusion. Bob believes that lamps, TV sets, cars, and everything else are expected to come along with personal assistants, apart from the popularity of smart speakers in households. This will create a disaster in households when people try to interact with different digital & Software development assistants on different platforms and start triggering them with different phrases.
- AI talk in organizations – According to Chris Curran, Chief technologist fir PricewaterhouseCoopers US, enterprises will start using the terminologies from the subject of Artificial Intelligence. Chris believes that enterprise would want their workforce to know the terminologies, be acquainted with the business importance of the technology, and stay on the same page as an enterprise.
- AI in the workplace – Global organizations are evolving themselves to involve more digital integration in order to achieve a competitive edge and are planning digitally focused strategies. Workplace leadership will witness a massive shift as humans learn to work alongside Artificially Intelligent software development services and machines. Workplace leadership training will then involve more technical aspects and teach people how to get work done in an environment populated with robots.
- Customer Service in the face of AI – Customer Service is one aspect of the workforce that has already begun witnessing a shift in the way it works. Customer services teams will see downsizing as organizations begin relying on AI-enabled assistants to handle customers via text messages or auditory methods.
- Leadership to become more adaptive – At an enterprise level, adaptability is the readiness to innovate, and the ability to respond quickly to opportunities and threats. When AI rules organizations, seeing a change of one’s own opinion will have to be regarded as something constructive towards better decision making. Adaptable leaders will thrive as they won’t be afraid of changing their course when times demand.
- Strategic planning – It is predicted by numerous studies that about 80 percent of the jobs that exist today won’t be around within 20 years. Due to this, managers need to build effective strategies for talent acquisition and training, to account for the new jobs that will spring up due to Artificial Intelligence. Leaders need to foresee the trends and act before time to keep on with the AI wave that’s drowning organizations.
While AI will affect leadership, humans will always remain relevant for their qualities like empathy, emergency undertakings, and well, driving AI.
Contributed by https://www.nexsoftsys.com/