If you want to run a business that is efficient and constantly improving then it is imperative that you maintain your business relationships. This is important on all levels from customers, to staff, all the way to other businesses and it really isn't that hard to achieve so you shouldn't struggle to grow your business in this regard. Here are my 5 top tips to help you maintain your business relationships.
Take note of your customers needs
The most important thing and the best way to keep your customers coming back is to ensure they are happy and that they are getting everything they want. To do this you need to listen to your customers and actually request feedback. A great way to do this is to take full advantage of your social media networks. Ask people to rate you online and leave comments explaining where you were good or bad. You can learn a lot about your business from your customers and you can find out how to improve to increase your client base.
Be honest stay in touch
I'm sure you've heard the old saying, â€˜honesty is the best policy' and there could be no truer saying when it comes to your customers. You should be able to follow through on everything that you offer them because if you don't they are likely to give you a bad review and you are likely to lose their custom in the future. I would recommend that you constantly set goals that are realistic and this way you can be sure to reach them and keep everyone happy.
Stay in touch
Staying in touch with the customers is also crucial as it is just plain rude to leave them in the dark about what is going on with what they are involved in. It is easy and a great way to keep your customers happy if you notify them at all points of your involvement. A quick email or a message via social media is a pleasant and personal way to keep in touch and one that they would appreciate.
Stick to deadlines
If you say you will have something done by a certain time you really should ensure that you follow through on this as it is very unprofessional to keep people waiting. This is a policy you should stick to with your customers and suppliers as you all count on each other to be successful. Any implications of not sticking to your deadline may result in mistrust between you and your customers or suppliers which will eventually lead to a loss in a what was once a loyal customer.
Look after your friends
Maintaining relationships with other businesses can be a very important part of running your company as this is a great way to gain support. Attending marketing events regularly is recommended and keeping in touch is important. You will find that you can do a lot to help other businesses and they can offer the same to you. Maintaining business relationships with other businesses is a great way to help grow your business as this can get you more clients and help your image to get seen.
It’s important to not only gain a business relationship but to maintain one as the more contacts you have the more likely you will succeed within your business goals. Follow this with the advice above and you will be sure to maintain the best business relationships to help grow your business.
Check out this YouTube Video below with more advice on how to maintain a business relationship:
Contributed by http://www.entrepreneur.com/