Employment

7 Commonly Asked Questions in a BPO Job Interview

ewfwfqwMany students after graduation start looking for a job. And the best option they often come across is a BPO job. BPOs offer good salary packages and also the effective on-board training programs. No technical qualification is required to work in many departments in BPOs. Call centers also run many programs such as personality development, phonetic training, and computer skills development. When working in a BPO, people’s communication skills keep on growing.

Unfortunately, many candidates find it difficult to clear a BPO interview. One of the reasons is they don’t prepare themselves well for the interview. If you are aspiring to work in a BPO, then you should prepare the commonly asked questions well in order to clear your job interview in the first attempt. These commonly asked questions are mentioned below.

Tell Me Something About Yourself

The answer of this question varies from person to person. But, while telling about yourself, you should try to keep your introduction brief. Avoid adding unnecessary information and remember to keep all the important points.

What Is Offshore Outsourcing?

Offshore outsourcing refers to hiring an external organization in order to operate business functions in another country, not in the country where services or products are manufactured or developed. If the organization is nearby or in the same company, it is called shore outsourcing.

What Is A BPO?

BPO stands for Business Process Outsourcing. A BPO company performs a part of a process or a process of another company. Outsourcing is done in order to gain productivity and save costs.

What Is The Difference Between A BPO And A KPO ?

BPO (Business Process Outsourcing) mainly deals with customer services, whereas KPO (Knowledge Process Outsourcing) mainly deals with billing, insurance and documentation.

Are You Comfortable With Rotational Shifts?

The interviewer can also ask you if you are comfortable with the night shifts. If you say “no”, the chances of your selection may decrease. This is because most BPO processes work in rotational shifts.

Tell Me The Difference Between Out-Bound And In-Bound Call Centers?

The call center which predominantly receives calls is called an in-bound call center. The call center which predominantly makes calls is called an out-bound call center. A call center may handle outbound calls or inbound call. There are also blended call centers which handle both, inbound and outbound calls.

Why Do You Want To Work In A BPO?

You should prepare a good answer for this in advance. One answer, for example, is I have always aimed at working in that industry where I can utilize my skills. As I am very open to learning new things, I will be happy to work in that kind of environment where I can daily learn something new and grow my skills.

Conclusion

A BPO job can provide you enormous growth opportunities. However, the BPO job interviews are not very difficult to clear, many fail due to the lack of interview preparation. So, prepare all the commonly asked interview questions well in order to clear the interview. A good preparation of the interview can also help you feel confident during the interview.

Do you have any questions? Please ask.