Your Options when Setting up a Phone Answering Service

call-serviceA phone answering service is a fantastic option for any business owner who is still holding down a full time job, especially if the startup is still in the ‘test’ stages where it’s too early to commit to leaving employment. If you’re running your own startup, there are a number of ways that a phone answering service could work for you. Here are some of them:

Calls diverted straight to you

This is the most straightforward option. You’re allocated a unique, non-geographic, 0207 or 0208 number. Then when someone (customers, potential customers, suppliers etc) calls the number, they’re diverted directly to a mobile number or landline number of your choice (twenty-four hours a day, seven days a week). Fantastic if you’re available to take calls but would rather not give out a mobile phone number as your contact number.

Calls taken and messages passed on during office hours

You’re given a unique non-geographic or 0203 phone number for you to give to contacts. When this number is called it goes through to a professional phone answering services team who answer in your company’s name from 9am to 5:30pm – a message is then taken and then emailed onto you (or sent via text) for you to deal with accordingly.

Calls taken and messages passed on twenty-four hours a day, seven days a week

Pretty much the same as the option directly above but this time non-geographic, 0207 or 0208 phone numbers are available and instead of calls being taken from 9am to 5:30pm, calls are answered twenty-four hours a day, seven days a week.

Calls taken and then directed over to you

You’re given a unique non-geographic, 0207 or 0208 telephone number. When someone calls the number calls are answered by a professional phone answering service team, they’re then ‘patched’ through to you. Calls are answered twenty-four hours a day, seven days a week.

Making a good first impression is vital in business. A phone answering service can help you do that in a number of different ways.


If you have any questions, please ask below!