As a client looking for the professional, high quality and prompt interpreting and translation services, you should remember some very important points which have to be fulfilled in order to finally entrust the company with your order.
Does the company have any experience? If yes, for how long is it active on the market?
“You live and learn” - everyone knows this saying, but a lot of people forget that it can also be applied to the services providers. This saying means nothing more than that we all learn throughout our whole lives, and that we learn from our mistakes. Thanks to that we know, what we should avoid and how should we act while doing the same thing for the next time.
While looking for the best translation companies in the UK, you should always check how long it is active on the market. Nothing can better guarantee the high quality of services than the many-years experience of the service provider. Experience equals Professionalism. Remember that!
Does the company have any reviews from the clients?
Sometimes we may think that looking for any services was easier in the past. There were not so many companies offering similar services, and as a result, people did not encounter problems while deciding which service provider may meet their expectations.
Nowadays, when there are thousands of companies offering the same or similar services, we have to rely on opinions and comments of other people. And what can be better than looking for them on the Internet! Always remember to check whether the company you are going to choose is trusted and chosen by others and more importantly whether they are a certified translation company. But remember - read both positive as well as negative comments. Choose wisely, not rashly .
Be careful! Some companies disable the possibility of adding feedback. The most often reason for this is that they provide services of very poor quality or simply cheat their clients!
Does the Company have necessary credentials to provide interpreting and translation services? Does it have any other additional credentials?
Each professional company should have necessary credentials, which not only allow it to be active in particular market field, but also ensure potential clients of its authenticity and professionalism.
When visiting the website of the Company, try looking for names of the following institutions, associations and accreditations including but not limited to:
- Association of Translation Companies (ATC)
- European Union of Associations of Translation Companies (EUATC)
- Institute of Linguists (IoL)
- Institute of Translations and Interpreting (ITI)
- ISO credentials (e.g. ISO 9001:2008)
- Integrated Quality Standards (IQS)
- Accreditation Service for Certifying Bodies (Europe) (ASCB(E))
The aim of all of those institutions is to make sure that the clients are served with the highest professionalism, and the companies are constantly trying to improve their services and to create even more customer-friendly environment.
Does the Company offer the confidentiality of all of your data? If yes, than in what way?
No one would like their private information to see the light of the day. To make sure it will not happen with you is to check whether the Company is able to assure its clients about their confidentiality and whether they are registered under the Data Protection Act 1998. As you may probably know, a lot of companies sell their clients data to vast marketing companies, which than offer them to other service providers.
To make sure that your personal information will still remain personal it is good to check, whether the Company is registered under the Data Protection Act 1998. You can also check if the translators and interpreters working for that company have to sign the so called Confidentiality Agreement.
Those are the most important steps that have to be taken, while looking for the Best Translation and Interpreting Company in the UK. As you can see, it will not last long, and you can protect yourself from needles and unwanted difficulties.
Make sure that you deal with professionals!
Written by Jarema Pyziak
Content Information shared by Absolute Interpreting and Translations Ltd.