5 Common Terms of Service For the Lifeline Program

The common terms of service for the Lifeline program are in place to ensure that you are aware of the conditions and limitations of the service you are receiving. This includes, but is not limited to, unused minutes and data, cancellation, and plan restrictions.


Lifeline is a government-subsidized program that allows qualified low-income wireless customers to get a slice of the action. It does not require a credit check. The perks of participating include a free cell phone, no monthly bills and a variety of data plans. However, it is not available in every part of the country. For instance, you may not qualify in Texas. To find out if you are eligible, click here to complete a short survey. You’ll need to provide some basic information to take advantage of the Lifeline program. You’ll need to fill out an application and provide a few proofs of identification. You must provide all the requested information to get approved for the service. In some instances, discrepancies in your details could mean the loss of your benefits. The Lifeline program is no joke. Although you can save a lot of cash, you can’t transfer your benefit to a spouse or sibling. If your service is terminated, you’ll need to start again. Of course, if you’re already a customer, you’ll have to pay your bill. Plus, you’ll need to find a new provider for additional data plans. Whether you’re looking for a new phone or just need a data plan, you’ll be happy to learn that the Lifeline program has various plans to choose from.


The Lifeline program is a free government phone service and an assistance program offered by the federal government to help low-income Americans get free or discounted telecommunications services. It provides a variety of options, including unlimited data plans and discounts on text messages, voice minutes, and web browsing. However, there are restrictions to the program. For example, a consumer can receive only one discount per household. In addition, consumers who willfully make false statements to obtain a Lifeline benefit may be fined or even imprisoned. One of the restrictions is that a Lifeline customer must add $10 to their account every 45 days. Customers must also provide a copy of their identification and certify that they qualify for the eligible program. Additionally, carriers can be removed from the program if they do not meet certain conditions, such as providing a low-income telecommunications service. Some telecommunications companies can apply for a limited waiver of these rules.

Unused Minutes And/Or Data Are Not Eligible For Refunds.

You are eligible for a free monthly data allowance for customers on the Lifeline program. In addition, you can choose a variety of retail plan offerings, including a discounted connected device. If you aren’t a member of the program, you aren’t going to get that data for a while, but don’t worry. While you are at it, consider switching to a different wireless carrier if your current provider isn’t up to snuff. Likewise, you should be looking at transferring your ACP benefit to another provider if you can afford to do so. When you make the switch, choose the one that can deliver the best experience. And, of course, do not expect to receive a discount on your service if you don’t opt for the newer and improved version.

Additional Lines of Service Are Not Allowed To And Cannot Share Service.

There are a lot of benefits to being a subscriber to the Lifeline program. You can get unlimited talk, text and data for no out-of-pocket cost, and you don’t have to worry about a contract. However, there are some limitations to this great service. One is that you can only receive one device discount per household. Another is that you can’t get more than one freebie per month. The Lifeline program has been around for a while, and it’s still going strong. With the addition of the ACP (Affordable Connected Device) program, you can now get a discounted connected device from a participating provider. To be eligible, you have to meet certain criteria and qualify for the program. You can call your existing carrier or visit their website for more information. Alternatively, you can enroll in a wireless referral program. This federally mandated program provides low-income consumers with free cell phones and other telecommunications devices.


Lifeline program offers an unlimited data plan not subject to cancellation terms. To qualify for the service, customers must have a valid Social Security number and qualify for at least 135% of the Federal Poverty Level. These individuals can then qualify for free nationwide 4G LTE and 5G wireless service. With a monthly airtime discount, customers can enjoy unlimited talk, text, and data on any eligible device. To continue receiving the Lifeline service, eligible subscribers must recertify their eligibility annually by submitting an updated form of documentation. The company will also notify existing subscribers of Lifeline service twice a year. Regarding cancellation, the company will notify subscribers 60 days before they are no longer eligible. If customers no longer qualify for the Lifeline plan, they can transfer their ACP benefits to another provider. Alternatively, the customer can continue to receive the Lifeline service without enrolling in the ACP. Lastly, the company will apply any EBB discounts to its Lifeline plan. When transferring your ACP benefits to another service provider, the customer may have to provide a Social Security number and other personal information. Those details will be protected in accordance with applicable laws. The company will investigate any complaints and respond within seven business days. Depending on the status of the complaint, the customer may be asked to provide additional information.

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