To provide high-quality, relevant content is essential for blog success. However, sometimes it’s just not enough. According to Hosting facts, more than 4 million blog posts get published daily. Having in mind that this number is constantly growing, there’s also an increasing need for tools that will make blogs more […]
Author: Jason00
Easiest Way to Make Your Support Team More Productive
If your brand provides the market with real value, at some point, it will attract an army of interested customers. At that moment, a reliable and efficient support team will become a crucial asset in your business. A survey conducted in 2011 by American Express showed that satisfied customers share their positive […]
7 Benefits of Using Context-Sensitive Help
Help documentation is one incredibly important aspect of any product or service in the modern world. Even though most of the companies give their best to simplify the procedures and functions of their products or services, some of them still require at least some sort of helpful information attached to […]
Interview Q’s for Hiring Customer Support Superstars
Good customer support is an essential part of every successful business. The kind of customer support you provide will determine whether your customers will come back to do business with you or simply move on to your competition. That is why it is vital that you make sure your customer […]