How Hotels are Increasing Customer Loyalty with an Adequate Management Software

How Hotels are Increasing Customer Loyalty with an Adequate Management Software

With a plethora of hotel startups operating on the tourism forefront, it is highly essential to have an excellent and foolproof customer loyalty solution to survive in the hospitality business as per the current market standards. Excellent services, if meted out to customers, will ensure greater customer satisfaction and customer […]

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How Technology is Improving Courier Delivery Services

How Technology is Improving Courier Delivery Services

Over the past decade, technology has improved almost every aspect of our everyday lives. This has certainly applied to the logistics and courier industry, where improving technologies have certainly revolutionised the industry, providing more service options, increasing customer flexibility and bringing the courier industry to the cutting edge. In this […]

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How Call Centers Can Improve Their Service Delivery Model to Clients

How Call Centers Can Improve Their Service Delivery Model to Clients

In recent years, call center industry has started witnessing fierce competition.  Owing to the arrival of several call center companies which offer cost-efficient solutions to businesses worldwide, it has become uncertain for call centers to achieve organizational success.  And if in this circumstance, any call center fails to deliver unmatched […]

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6 Characteristics of an Effective Feedback

6 Characteristics of an Effective Feedback

There is no doubt with the fact that everyone loves to hear that they have done a good job. But there is a slight problem with just a ‘Good job’. It does not indicate what exactly has been done right. Neither does it reveal how the same can be repeated […]

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Customer Service vs. Customer Experience: Defining the Difference

Customer Service vs. Customer Experience: Defining the Difference

Customer experience is the new battlefield in marketing, says research firm Gartner. In 2016, 89 percent of companies surveyed expect to compete primarily on the basis of customer experience while 65 percent now have the equivalent of a chief customer officer who reports to both the CMO and CEO, indicating […]

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Shift to In-App Messaging Tools for Better Management of Customer Needs

Shift to In-App Messaging Tools for Better Management of Customer Needs

Have you been lately worried that your company’s customer service representatives are not being able to meet the best interest of your customers? Then it is probably high time that you tried out a different method to reach out to your customers and establish effective communication with them. Customer communication […]

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A Road Map toward World of Digitization

A Road Map toward World of Digitization

Call centers industry is rocketing its reach across the globe. Smart technology and digitization brings about a radical change in the telemarketing industry. Unlike old call centers, with the increase in the supply of services, the modern call centers offer wide range of extensive voice and non-voice processes. Today, call […]

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Why Acquiring a Order Taking Service is a Fruitful Approach for your Business?

Why Acquiring a Order Taking Service is a Fruitful Approach for your Business?

In this evolving competition, gaining profitability, and streamlining business operations are the most important aspects for any business to grow. Taking right decisions at the right time will lead your business towards success path. Herein, considering the option of outsourcing your order taking process proves to be a fruitful solution […]

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