Customer service is a challenging task. It involves getting into the customer’s skin; knowing what they want and when without having them to say it. Is it really possible? Believe it or not, you can’t please everybody! You may—at any time in your career as a customer support agent— found […]
Too many times in the past you might have found that you obtained the ideal client; they shared the same values as you,...
Video is an essential tool for every business today. No matter how big or small your company may be, video streaming...
Customers are one of the most treasured assets of a business. Every customer’s opinion matters and plays an important...
Being personable with clients can really get great things happen. Business owners that get personable with clients by creating tailored customer experience both offline and online have experienced an increase in sales and become brand leaders in their niche. According to statistics by the e-tailing group and MyBuys, over 40% […]Read more ›
With a plethora of hotel startups operating on the tourism forefront, it is highly essential to have an excellent and foolproof customer loyalty solution to survive in the hospitality business as per the current market standards. Excellent services, if meted out to customers, will ensure greater customer satisfaction and customer […]Read more ›
Over the past decade, technology has improved almost every aspect of our everyday lives. This has certainly applied to the logistics and courier industry, where improving technologies have certainly revolutionised the industry, providing more service options, increasing customer flexibility and bringing the courier industry to the cutting edge. In this […]Read more ›
In recent years, call center industry has started witnessing fierce competition. Owing to the arrival of several call center companies which offer cost-efficient solutions to businesses worldwide, it has become uncertain for call centers to achieve organizational success. And if in this circumstance, any call center fails to deliver unmatched […]Read more ›
There is no doubt with the fact that everyone loves to hear that they have done a good job. But there is a slight problem with just a ‘Good job’. It does not indicate what exactly has been done right. Neither does it reveal how the same can be repeated […]Read more ›
Customer experience is the new battlefield in marketing, says research firm Gartner. In 2016, 89 percent of companies surveyed expect to compete primarily on the basis of customer experience while 65 percent now have the equivalent of a chief customer officer who reports to both the CMO and CEO, indicating […]Read more ›
Have you been lately worried that your company’s customer service representatives are not being able to meet the best interest of your customers? Then it is probably high time that you tried out a different method to reach out to your customers and establish effective communication with them. Customer communication […]Read more ›
Call centers industry is rocketing its reach across the globe. Smart technology and digitization brings about a radical change in the telemarketing industry. Unlike old call centers, with the increase in the supply of services, the modern call centers offer wide range of extensive voice and non-voice processes. Today, call […]Read more ›