Month: October 2015

Management

Effective Methods of Improving Average Handle Time

Improving average handle time is an intricate process that involves incorporating agent training programs and efficient operation of the technology available within a system, among others. Contrary to popular belief, it needs a multi-pronged approach, and doesn't simply involve improving the interactions between agents and customers. For instance, each bump […]

Other stories

Embarrassing Drivers Mistakes

With safe travels being a priority for many drivers, there’s a few important things many drivers often forget about that often result in some embarrassing moments. Thankfully, we’ve provided some excellent-and noteworthy-mistakes that drivers commonly make during a routine commute. With this being said, here’s a look at some of the most embarrassing common driver […]

Exteriors

Cost of Roof Replacement and Shingle Types to Choose from

By home renovation, most people understand decorating the interior-placing furniture from one corner to another, repainting the walls and installing recessed lighting. While they all qualify as home renovation, exterior works are more important than interior quick fixes. A leaky or damaged roof needs to be quickly replaced. The more […]