Finding work can be challenging if you don’t know where to look. As you search for your next Publix passport employment, you will have access to a wealth of opportunities, knowledge, and resources. Lera Blog is a guide for identifying the best place for you to work. Make sure to […]
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Branded Call Display Maximizes Conversions and Sales Opportunities
Branded call display (caller ID branding) lets businesses put their name and logo on outbound calls. This helps to reassure consumers who need more time to answer unknown numbers. It also increases answer rates and can help businesses take advantage of opportunities. However, branded calling isn’t available on all cellular […]
4 Call tools to unlock key contact center capabilities
Customers have increasingly large expectations of call center service. After all, the business of a call center is to make and take calls, so… that’s something every call center should be good at! What you need is the right tool for the job. We’ve curated four (and then some) such […]
Five Ways to Increase Inbound Sales Calls
Inbound sales calls are inquiries, comments or requests that are made to businesses. Companies should be prepared for every call that could lead to a sale. Each sale could lead to a growing relationship with a potential long-term customer. Here are five proven ways to improve and increase your inbound […]
How to Use the Cloud to Make Your Business More Sustainable
Eco-friendly companies are always looking for ways to cut down on waste and reduce their carbon footprint. Setting up a cloud contact center can help your company achieve both goals as well as make your agents better collaborators and communicators. But setting up one usually comes with high costs and […]
Top 6 Questions You Have About Answering Services
Answering services can be extremely beneficial to your company. Do you and your employees dread the phone? It can be tricky to balance in-person customer service, important tasks, and a constantly ringing phone. An answering service may be your solution. You can provide customers quick, professional phone etiquette while allowing […]
5 Reasons Outsourcing Your Business Will Help It Grow
No matter what type of business you’re in, keeping customers happy is the key to long-term success. Giving them multiple ways to contact you will increase satisfaction, no matter what they’re calling about. An outsourced call center can help you keep the lines of communication open, helping you build your […]
5 Proven Tips You Need to Know on How to Turn Leads Into Sales
In an inbound call, even if the one calling is in need of something, it may still be hard to convert it into a sale. Sometimes, we tend to overlook the value and the importance of an inbound call. You see, incoming calls are one of top source of high-quality […]
A.I. – Determined Customer Service Strives for the Human Touch
For decades, consumers have loathed the implementation of automation in the realm of customer service. But, at last, it seems computer technology is making the experience better, not worse. And by better, we mean a lot better. As reported earlier this month, companies small and large are embracing a new […]
How Your Business Can Utilize Video For Better Customer Service
Video is an essential tool for every business today. No matter how big or small your company may be, video streaming enables you to connect with consumers in a more direct, engaging, and convenient way than ever before. Recent studies reveal that 59 percent of business executives would prefer to […]
How to deal with Call Center Anxiety – 7 proven tips
It is a fact that call center agents are extremely susceptible to stress within the workplace. Since they must meet the rising expectations of their customers and follow company policies and procedures, all while aiming to hit performance metrics, this can add up. While your call center employees are striving to meet […]
A Road Map toward World of Digitization
Call centers industry is rocketing its reach across the globe. Smart technology and digitization brings about a radical change in the telemarketing industry. Unlike old call centers, with the increase in the supply of services, the modern call centers offer wide range of extensive voice and non-voice processes. Today, call […]